Ethiopian Opal Horse Pendant

Shipping Structure & Policy

ORDER PROCESSING - Please allow 2-3 business days to process your order. Expect an email within 5 business days to let you know your order is on the way.

Processing times for custom orders will vary and will be quoted as appropriate.

If we are out of town, your order will be processed within 2-3 business days of our return.

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. A 5% restocking fee will be assessed on all returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mail@twistedhorsecreations.com. Please note that returns will need to be sent to the following address: PO Box 831, Hamilton, TX 76531.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mail@twistedhorsecreations.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on custom orders, $25 steals, sale items, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mail@twistedhorsecreations.com.